Keetmanshoop Electricity Business Unit

All applicants must have their Erf number ready when applying. Residential Property – the registered owner of a residential property must have proof of ownership, their original Identity Document (ID card, Passport) Businesses – the owner must apply with the following documents: Certificate of incorporation/ founding statement, lease agreement (rental), original Identity Document.

An authorized representative of a company may apply with the following documents: Certificate of incorporation/ founding statement, lease agreement (rental), original identity document of applicant (representative) and a copy of at least one director.

The duration of approving application depends on the following:
• Number of applications to be approved
• Confirmation of applicant as registered owner

The cost of electricity installation varies from customer to customer depending on the materials and labour required for the type of connection. The cost are determined in line with the ECB approved other regulated tariffs.

Installation usually takes about 7 working days or as per the period prescribed in the ECB Quality of Service standards. For new installations meters are activated on the system or switched on only after Certificate of Compliance is issued in respect to the installation.

The municipal council is only responsible for the supply of electricity; for electrical work customers must appoint Electrical Contractors who are registered with the municipal council to perform electrical installation. Customers are encouraged to make use of these contactors to ensure safe installation in accordance to electricity distribution legislation. Depending on the nature of work the registered electrical contractors should subsequently issue a certificate of compliance in respect to the electrical installation.

Due to an increase in additional power supply application in residential area; the network has to be upgraded to meet the demand. Network contribution is calculated based on the electricity required in addition to the original designed capacity.

Office Hours All electricity outages, power trips and street light faults can be lodged with our Electricity Department Office during office hours at + 264 63 22 12 11. Please remember to provide all relevant information when reporting any electrical fault. Relevant information should include the following:
• street name
• erf and gate number
• your full name and contact details
• town and suburb
• description of the fault
• pole number if available (for street light fault) After Hours All electricity outages, power trips and faults can be lodged at the Keetmanshoop Standby Office at + 264 63 22 12 11 and Standby Electrician at + 264 811 249 418 to attend to the customer queries. Please note that street light faults after hours would be attended to when it affects an entire street or area. Please remember to provide all relevant information when reporting any electrical fault. Relevant information should include the following: • street name • erf and gate number • your full name and contact details • town and suburb • description of the fault • pole number if available (for street light fault)

In the unlikely event that you do not receive your electricity account, please call or visit our office to query the outstanding amount for payment and request a copy of the current invoice if required.

Payment for electricity services can be made at the paypoints at the Keetmanshoop Municipality Head Office or Tseiblaagte office. Payments can also be done via internet banking.

If you suspect that your meter reading is not in accordance with your consumption as a result of a meter fault, you may request for a meter test to be carried out. This process is subject to a meter test fee. Please contact the KEBU office for further advice and information.

Illegal Connections can be divided into two (2) Categories:
A) BYPASSING ELECTRICITY METERS OR TAMPERING WITH ELECTRICITY METERS AND SERVICE CONNECTIONS:
• when alterations or modifications are made to the electrical metering installation with the purpose to consume electricity without it being registered by an electricity meter. This is also referred to as Bypassing of meters. This is a very serious offence which can lead to Penalties of up to N$16,000.00 or imprisonment or both, hence customers are urged to refrain from allowing such acts.
• No customer may in any manner or for any reason whatsoever by–pass the metering equipment of Keetmanshoop Municipality on any premises or tamper or interfere with any meter, including a prepayment meter, or with any service connection or service protective device or supply mains, or any other equipment of Keetmanshoop Municipality on any premises. Such tampering, interference or by-passing is deemed to be a serious offence and upon conviction can lead to penalties or fines of up to N$16,000.00 and / or imprisonment.
• Where prima facie evidence of tampering, interference or by-passing referred to in subsection (1) exists, Keetmanshoop Municipality has the right to disconnect the supply immediately without prior notice to the consumer. The consumer is liable for all fees and charges levied by Council for the disconnection and subsequent reconnection.

B) SUPPLY / RESALE OF ELECTRICITY FROM ONE PREMISE OF A CUSTOMER TO ANOTHER
• When a connected customer provides power to neighbour’s across erf boundaries. This practice is prohibited is hence not allowed
• Unless otherwise authorized by Council, no person may sell or supply electricity that is supplied to the premises under an agreement with Council to any other person for use on any other premises, or permit or allow the resale of supply to take place